P+P advises TELUS International on acquisition of Competence Call Center Group

Berlin — The Cana­dian tele­com­mu­ni­ca­ti­ons company TELUS Inter­na­tio­nal (TELUS) is acqui­ring the outsour­cing service provi­der Compe­tence Call Center (CCC). The sellers are the invest­ment company Ardian and other share­hol­ders. The closing of the tran­sac­tion is still subject to custo­mary regu­la­tory appr­ovals and is expec­ted to take place early in the first quar­ter of 2020. P+P Pöllath + Part­ners provi­ded tax advice to TELUS in connec­tion with the transaction.

With more than 8,500 employees at 22 loca­ti­ons in 11 count­ries, Berlin-based CCC is one of the largest provi­ders of busi­ness process outsour­cing in Europe. The company specia­li­zes in busi­ness process outsour­cing and pre- and after-sale solu­ti­ons, as well as the imple­men­ta­tion and execu­tion of digi­tal commu­ni­ca­tion chan­nels. It was foun­ded in 1998 as a call center and now counts compa­nies from the tourism, trans­port and tele­com­mu­ni­ca­ti­ons indus­tries among its custo­mers, as well as energy suppli­ers, media provi­ders and finan­cial institutions.

TELUS Inter­na­tio­nal, a subsi­diary of Vancou­­ver-based TELUS Corpo­ra­tion, is an IT services provi­der that designs and imple­ments digi­tal solu­ti­ons for the Inte­gra­ted Digi­tal Expe­ri­ence and Custo­mer Experience.

P+P Pöllath + Part­ners advi­sed TELUS with the follo­wing Frank­furt team:
Dr. Pia Dorf­muel­ler (Part­ner, Lead Part­ner, Tax Law)
Dr. Marco Otten­wäl­der (Coun­sel, Tax Law)
Stefan Wein­ber­ger (Asso­ciate, Tax Law)